A hybrid designer with a background in UX Design and Customer experience.
Customer experience designer
TASK: Advocate for a customer-centered experience across google hardware products and it's related software and services.
SOLUTION: Develop design thinking workshops for product teams that provide tools, artifacts, and assets to move forward with customer-centered initiatives and programs.
ROLE: Design Thinking, Customer Experience (CX), User Experience (UX) Design, CX Research, CX Strategy, CX Design and Journey Mapping
UX Designer, Customer Experience
TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.
SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.
ROLE: Voice of the Consumer (VOC), User Experience (UX) Design, UX Research, UX Strategy, Out-of-box experience (OOBE)
TITLE: Brand Marketing PM, Customer Service
Major League Baseball
UI Designer, Fan ENGAGEMENT
I concentrated on web and mobile landing page optimization and community building for MLB.com as part of the Texas Rangers' Digital Marketing Team.
ROLE: Visual Design, UX/UI, Content Strategy, and Marketing
TITLE: Marketing Producer
VISUAL DESIGNER, AUDIENCE DEVELOPMENT
I was a visual designer charged with making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.
ROLE: Visual Design, UI, Marketing, and Branding
TITLE: Website & Email Marketing Manager