WORK

A hybrid designer with a background in UX Design and Customer experience.


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Google Hardware

Customer experience designer

TASK: Advocate for a customer-centered experience across google hardware products and it's related software and services.

SOLUTION: Develop design thinking workshops for product teams that provide tools, artifacts, and assets to move forward with customer-centered initiatives and programs.

ROLE: Design Thinking, Customer Experience (CX), User Experience (UX) Design, CX Research, CX Strategy, CX Design and Journey Mapping


 

Project Ara is a new modular computing platform, allowing devices to be customized for style and function. Choose your high-res camera, add a louder speaker, swap in a better battery. Imagine the possibilities. And we're releasing a developer kit with device later this year.

Google, ATAP

UX Designer, Customer Experience

TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.

SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.

ROLE: Voice of the Consumer (VOC), User Experience (UX) Design, UX Research, UX Strategy, Out-of-box experience (OOBE)

TITLE: Brand Marketing PM, Customer Service


Major League Baseball

UI Designer, Fan ENGAGEMENT

I concentrated on web and mobile landing page optimization and community building for MLB.com as part of the Texas Rangers' Digital Marketing Team.

ROLE: Visual Design, UX/UI, Content Strategy, and Marketing

TITLE: Marketing Producer


HarperCollins

VISUAL DESIGNER, AUDIENCE DEVELOPMENT

I was a visual designer charged with making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.

ROLE: Visual Design, UI, Marketing, and Branding

TITLE: Website & Email Marketing Manager