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EXPERIENCE DESIGNER

WORKING AT THE INTERSECTION OF HUMAN-CENTERED DESIGN AND CUSTOMER EXPERIENCE

 

PROCESS

I Believe in simplE, intuitive design solutions.

WORK

A hybrid designer with a background in UX Design and Customer experience.


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Google Hardware

Service Designer, Customer Experience

TASK: Advocate for a customer-centered experience across google hardware products and it's related software and services.

SOLUTION: Develop design thinking workshops for product teams that provide tools, artifacts, and assets to move forward with customer-centered initiatives and programs.

ROLE: Design Thinking, Customer Experience (CX), User Experience (UX) Design, CX Research, CX Strategy, CX Design and Journey Mapping

- work examples currently under non-disclosure agreements


 

Project Ara is a modular computing platform, allowing devices to be customized for style and function. Choose your high-res camera, add a louder speaker, swap in a better battery. Imagine the possibilities. And we're releasing a developer kit with device later this year.

Google, ATAP

UX Designer, Customer Experience

TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.

SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.

ROLE: Voice of the Consumer (VOC), User Experience (UX) Design, UX Research, UX Strategy, Out-of-box experience (OOBE)

TITLE: Brand Marketing PM, Customer Service

- work examples currently under non-disclosure agreements


Major League Baseball

MARKETING PRODUCER, Fan ENGAGEMENT

I concentrated on web and mobile landing page optimization and community building for MLB.com as part of the Texas Rangers' Digital Marketing Team.

ROLE: Visual Design, UX/UI, Content Strategy, and Marketing

TITLE: Marketing Producer


HarperCollins

MARKETING MANAGER, AUDIENCE DEVELOPMENT

I was a charged with making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.

ROLE: Visual Design, UI, Marketing, and Branding

TITLE: Website & Email Marketing Manager

 

ABOUT

"[Eric] has Glenn Gould's fingers --- on the keyboard, he's a master. And, as a bonus, he's tart and funny; if he's having a tough day, that's his secret." - Jesse Kornbluth, Editor of Headbutler.com

Hello! My name is Eric P. Rhodes.

A hybrid designer working at the intersection of human-centered design and customer experience with a background in visual design, marketing, and project management. A Certified Customer Experience Professional (CCXP) who believes in creating simple, intuitive human-centered experience solutions. I've worked with influential brands like Google, HarperCollins, Major League Baseball, and #1 New York Times bestselling authors. 

I’m at my best when pulling apart complex business problems, figuring out what’s going on, and using design to solve those problems. I believe in a simple, straightforward, user-centered approach to experience design; focusing on intuitively delighting people.

What makes me different?

Drawing is the fundamental way by which I engage with the world. Software and tools are great for refining ideas and prototyping, but if someone can't draw, they find pre-existing material to demonstrate their ideas. Clearly, this "inside the box" approach is not the best way to start when designing solutions for "outside of the box" companies, services, products, and users. I'm an outside of the box doer.

How I like to work.

In a collaborative environment with other creative people on small multi-disciplinary teams. The team is inspiring and the company's culture promotes pushing the boundaries of what's capable while having fun doing it.

Say hello!

Email: ✉ ericprhodes@gmail.com
LinkedIn: in/ericprhodes
Phone: ✆ (408) 597-2027

 

 
 

SAY HELLO!

 
 
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