I Believe in simplE, intuitive design solutions.
A hybrid designer with a background in UX Design and Customer experience.
Customer experience designer
TASK: Advocate for a customer-centered experience across google hardware products and it's related software and services.
SOLUTION: Develop design thinking workshops for product teams that provide tools, artifacts, and assets to move forward with customer-centered initiatives and programs.
ROLE: Design Thinking, Customer Experience (CX), User Experience (UX) Design, CX Research, CX Strategy, CX Design and Journey Mapping
UX Designer, Customer Experience
TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.
SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.
ROLE: Voice of the Consumer (VOC), User Experience (UX) Design, UX Research, UX Strategy, Out-of-box experience (OOBE)
TITLE: Brand Marketing PM, Customer Service
Major League Baseball
UI Designer, Fan ENGAGEMENT
I concentrated on web and mobile landing page optimization and community building for MLB.com as part of the Texas Rangers' Digital Marketing Team.
ROLE: Visual Design, UX/UI, Content Strategy, and Marketing
TITLE: Marketing Producer
VISUAL DESIGNER, AUDIENCE DEVELOPMENT
I was a visual designer charged with making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.
ROLE: Visual Design, UI, Marketing, and Branding
TITLE: Website & Email Marketing Manager
"[Eric] has Glenn Gould's fingers --- on the keyboard, he's a master. And, as a bonus, he's tart and funny; if he's having a tough day, that's his secret." - Jesse Kornbluth, Editor of Headbutler.com
Hello! My name is Eric P. Rhodes.
I'm a hybrid designer working at the intersection of user-centered design and customer experience with a background in visual design and marketing. A problem solver who believes in creating simple, intuitive user experience design solutions. I've worked with influential brands like Google, HarperCollins, Major League Baseball, and #1 New York Times bestselling authors.
How I work.
I work best in a collaborative environment with other creative people on small multi-disciplinary teams. The team I work with is inspiring and the company's culture promotes pushing the boundaries of what's capable while having fun doing it.
What makes me different?
Drawing is the fundamental way by which I engage with the world. Software and tools are great for refining ideas and prototyping, but if someone can't draw, they find pre-existing material to demonstrate their ideas. Clearly, this "inside the box" approach is not the best way to start when designing solutions for "outside of the box" companies, services, products, and users. I'm an outside of the box doer.