IMG_5649.jpg
 

EXPERIENCE DESIGNER

WORKING AT THE INTERSECTION OF HUMAN-CENTERED DESIGN AND CUSTOMER EXPERIENCE

 

PROCESS

I Believe in simplE, intuitive design solutions.

WORK

A designer with a background in SERVICE DESIGN, UX DESIGN, and Customer experience.


googlelogo.png

Google Hardware

Service Designer, Customer Experience

TASK: Advocate for a customer-centered experience across google hardware products and it's related software and services.

SOLUTION: Develop design thinking workshops for product teams that provide tools, artifacts, and assets to move forward with customer-centered initiatives and programs.

ROLE: design thinking, customer experience strategy, journey mapping, and consumer technology

🔒 - work examples currently under non-disclosure agreements


 

Project Ara's modular computing platform allowed devices to be customized for style and function. Choose your high-res camera, add a louder speaker, swap in a better battery. Imagine the possibilities.

Google ATAP

UX Designer, Customer Experience

TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.

SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.

ROLE: UX design, UX research, journey mapping, storyboarding and retail customer service

🔒 - work examples currently under non-disclosure agreements


Major League Baseball

UI Designer, Fan ENGAGEMENT

Worked with Texas Rangers digital marketing team to optimize the overall performance of the Club's official website as it relates to increasing traffic, registered users and revenue generation.

ROLE: UI, UX, visual design, and sports marketing


HarperCollins

Visual Designer, AUDIENCE DEVELOPMENT

Supported audience development efforts by making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.

ROLE: visual design, UI, branding, marketing, and book publishing

 

ABOUT

"[Eric] has Glenn Gould's fingers --- on the keyboard, he's a master. And, as a bonus, he's tart and funny; if he's having a tough day, that's his secret." - Jesse Kornbluth, Editor of Headbutler.com

Hello! My name is Eric P. Rhodes.

I'm a design professional working at the intersection of human-centered design and customer experience with a background in visual design, brand marketing, and user experience. A Certified Customer Experience Professional (CCXP) who believes in creating simple, intuitive human-centered experience solutions. I've worked with influential brands like Google, HarperCollins, Major League Baseball, and #1 New York Times bestselling authors. 

I’m at my best when pulling apart complex business problems, figuring out what’s going on, and using design to solve those problems.

What makes me different?

Drawing is the fundamental way by which I engage with the world. Software and tools are great for refining ideas and prototyping, but if someone can't draw, they find pre-existing material to demonstrate their ideas. Clearly, this "inside the box" approach is not the best way to start when designing solutions for "outside of the box" companies, services, products, and users. I'm an outside of the box doer.

How I like to work.

In a collaborative environment with other creative people on small multi-disciplinary teams. The team is inspiring and the company's culture promotes pushing the boundaries of what's capable while having fun doing it.

Say hello!

Email: ✉ ericprhodes@gmail.com
LinkedIn: in/ericprhodes
Phone: ✆ (408) 597-2027

 

 
 

SAY HELLO!

 
 
Name *
Name