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UX DESIGNER

WORKING AT THE INTERSECTION OF USER-CENTERED DESIGN AND CUSTOMER EXPERIENCE

 

PROCESS

I Believe in simplE, intuitive design solutions.

WORK

A hybrid designer with a background in visual design and marketing.


 

Project Ara is a new modular computing platform, allowing devices to be customized for style and function. Choose your high-res camera, add a louder speaker, swap in a better battery. Imagine the possibilities. And we're releasing a developer kit with device later this year.

Google

UX Designer, Customer Experience

TASK: Visualize the end-to-end omnichannel customer experience and out-of-box experience for Project Ara’s Customer Care Team in Google’s Advanced Technology and Projects division.

SOLUTION: Catalogue and create storyboards, customer journey maps, service blueprints, and execution mechanics for all major activities - retail and online.

ROLE: Voice of the Consumer (VOC), User Experience (UX) Design, UX Research, UX Strategy, Out-of-box experience (OOBE)

TITLE: Brand Marketing PM, Customer Service


Major League Baseball

UI Designer, Fan ENGAGEMENT

I concentrated on web and mobile landing page optimization and community building for MLB.com as part of the Texas Rangers' Digital Marketing Team.

ROLE: Visual Design, UX/UI, Content Strategy, and Marketing

TITLE: Marketing Producer


HarperCollins

VISUAL DESIGNER, AUDIENCE DEVELOPMENT

I was a visual designer charged with making data-driven design decisions for the integrated marketing team in HarperCollins’ Children’s Books division.

ROLE: Visual Design, UI, Marketing, and Branding

TITLE: Website & Email Marketing Manager

 

ABOUT

"[Eric] has Glenn Gould's fingers --- on the keyboard, he's a master. And, as a bonus, he's tart and funny; if he's having a tough day, that's his secret." - Jesse Kornbluth, Editor of Headbutler.com

Hello! My name is Eric P. Rhodes.

I'm a hybrid designer working at the intersection of user-centered design and customer experience with a background in visual design and marketing. A problem solver who believes in creating simple, intuitive user experience design solutions. I've worked with influential brands like Google, HarperCollins, Major League Baseball, and #1 New York Times bestselling authors.

How I work.

I work best in a collaborative environment with other creative people on small multi-disciplinary teams. The team I work with is inspiring and the company's culture promotes pushing the boundaries of what's capable while having fun doing it.

What makes me different?

Drawing is the fundamental way by which I engage with the world. Software and tools are great for refining ideas and prototyping, but if someone can't draw, they find pre-existing material to demonstrate their ideas. Clearly, this "inside the box" approach is not the best way to start when designing solutions for "outside of the box" companies, services, products, and users. I'm an outside of the box doer.

Say hello!

Email: ✉ ericprhodes@gmail.com
LinkedIn: in/ericprhodes
Phone: ✆ (408) 597-2027

 

 
 

SAY HELLO!

 
 
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